PHI Detection & Redaction
Pattern-based scanning for Protected Health Information. Detected PHI drives the routing decision — sensitive turns are forced to the on-prem SLM and a scrubbed copy is logged for audit. Nothing identifying ever reaches a third-party model.
Caller text
Detected, highlighted in-line
Hi, this is Marcus Williams, member ID BMW123456. My SSN is 123-45-6789SSN and DOB 04/12/1978DOB. I'm calling about claim CL-9988201 that was denied.
Scrubbed copy (safe to forward to a non-PHI-cleared model)
Hi, this is Marcus Williams, member ID BMW123456. My SSN is [REDACTED SSN] and [REDACTED DOB]. I'm calling about claim CL-9988201 that was denied.
How the signal is used8-factor LLM + SLM routingPHI bumps the privacy factor 1.8× and forces the turn to the on-prem SLM.In a live callCSS Copilot DesktopWatch PHI surface in real time during a scripted denied-claim call.Provider channelClaims self-service botSame patterns scan provider input to keep TIN and patient identifiers off the wire.